Cookie Policy

How we use cookies on the DocFlow website and how you can manage your preferences.

Last updated: 1 April 2026

This Cookie Policy explains how Mastercopy Limited, trading as DocFlow ("we", "us", "our"), uses cookies and similar technologies on our website at docflow.co.uk ("Website"). This policy should be read alongside our Terms and Conditions.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better browsing experience, and supply information to the owners of the site.

Cookies can be "persistent" (they remain on your device until they expire or are deleted) or "session" cookies (they are deleted when you close your browser). Cookies can be set by the website you are visiting ("first-party cookies") or by third parties whose services are used on the website ("third-party cookies").

2. Our Legal Basis

We use cookies in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).

Under PECR, we are required to obtain your consent before placing any cookies on your device, except for those cookies that are strictly necessary for the operation of our Website. Strictly necessary cookies do not require consent as they are essential for you to navigate and use the features of our Website.

Where we rely on consent for placing cookies, you may withdraw your consent at any time by adjusting your cookie preferences or browser settings as described below.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are strictly necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

  • Session ID — Maintains your session state while you browse the Website. Session cookie, deleted when you close your browser.
  • Cookie Consent — Records your cookie consent preferences so we do not ask you repeatedly. Persistent, expires after 12 months.
  • Security Token — Helps protect against cross-site request forgery (CSRF) attacks. Session cookie.
  • Load Balancer — Ensures your requests are routed to the same server for a consistent experience. Session cookie.

3.2 Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us understand which pages are the most and least popular and how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

  • Google Analytics (_ga, _ga_*) — Tracks page views, session duration, bounce rate, and traffic source. Persistent, expires after 2 years. Set by Google LLC.
  • Google Analytics (_gid) — Distinguishes users for analytics purposes. Persistent, expires after 24 hours. Set by Google LLC.

3.3 Preference Cookies

These cookies enable the Website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.

  • Language Preference — Remembers your preferred language or region settings. Persistent, expires after 12 months.
  • Display Preferences — Stores your preferences for how the Website is displayed (e.g., layout choices). Persistent, expires after 12 months.

3.4 Marketing Cookies

These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not directly store personal information but are based on uniquely identifying your browser and internet device.

  • LinkedIn Insight Tag (li_sugr, bcookie, lidc) — Used for LinkedIn ad analytics and retargeting. Persistent, various expiry periods. Set by LinkedIn Corporation.
  • Facebook Pixel (_fbp) — Used for Facebook ad measurement and retargeting. Persistent, expires after 3 months. Set by Meta Platforms, Inc.

4. How to Manage Cookies

4.1 Cookie Consent Tool

When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our Website.

4.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options", "Settings", or "Preferences" menu of your browser. The following links provide instructions for managing cookies in common browsers:

  • Google Chrome: Settings > Privacy and Security > Cookies and other site data
  • Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
  • Safari: Preferences > Privacy > Manage Website Data

Please note that if you disable or block certain cookies, some features of our Website may not function correctly.

4.3 Opt-Out of Analytics

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Third-Party Cookies

Some cookies on our Website are set by third-party services that appear on our pages. We do not control the setting of these cookies. The third-party providers are responsible for the cookies they set and their use of the data collected. We recommend reviewing the privacy and cookie policies of these third parties for more information:

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to check this page periodically for any updates.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request rectification of inaccurate personal data
  • Request erasure of your personal data
  • Object to or restrict the processing of your personal data
  • Data portability
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

8. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

  • Company: Mastercopy Limited (trading as DocFlow)
  • Address: Mastercopy, Thornaby, Stockton-on-Tees
  • Phone: 01642 750404
  • Email: sales@mastercopy.co.uk

Have Questions About Our Policies?

We take data protection seriously. Get in touch if you need more information.

Contact Us 01642 750404