Mastercopy was founded in 1989 with a simple promise: do the job properly, and look after the customer. Nearly four decades on, that promise hasn't changed, but the evolution of the business has.
We started supplying photocopiers and fax machines to our clients, progressing to networked devices, IT, Follow Me Print software, Document Management, and now AI, adapting at every turn while competitors came and went. Today, from our head office in Teesside, we support a UK wide customer base as a family business that still picks up the phone.
DocFlow is what 37 years of document expertise looks like when you build it into software. A next-generation business intelligence platform, designed from the ground up around how organisations actually work with documents, backed by a company that's been getting it right since 1989.
Three managed services. One accountable partner.
Devices, toner and engineers — all on one predictable bill, with audited fleets and monthly reporting.
● MASTER PRINT PRO Explore →Helpdesk, monitoring and cybersecurity — proactive UK-based support, with same-day response every time.
● TOTAL CARE · TOTAL IT Explore →AI that reads, classifies and answers every document — with Aida working right alongside your wider team.
● DOCFLOW Explore →Every decision at Mastercopy is guided by our core values: security, innovation, and genuine customer care. These values shape how we build DocFlow, how we support our customers, and how we operate as a business.
Mastercopy brings together specialists in document management, information security, software development, AI and machine learning, IT infrastructure, and customer support. Our team combines deep technical expertise with hands-on experience solving real document management challenges for organisations across healthcare, construction, legal, finance, manufacturing, and the public sector.
Our software engineers and AI specialists build and maintain the DocFlow platform, from the core document engine to the Aida AI pipeline. Every feature is developed in-house, ensuring quality, security, and rapid iteration.
Dedicated information security professionals maintain our ISO 9001 and ISO 27001 certifications, monitor for threats, and ensure that DocFlow meets the compliance requirements of even the most regulated industries.
Our customer-facing team handles onboarding, training, migration, and ongoing support. They are the human face of DocFlow, ensuring every customer gets maximum value from the platform and the help they need, when they need it.
Mastercopy operates from our headquarters in Thornaby, Stockton-on-Tees, in the heart of the Tees Valley. Our location gives us excellent transport links to serve customers across the North East, Yorkshire, and the entire UK. We welcome visitors to our offices for demonstrations, training sessions, and discussions about how DocFlow can help your organisation.
Whether you need document management, managed print, IT services, or all three, the Mastercopy team is ready to help. Book a demo or call us to start the conversation.